Frequently Asked Questions
Frequently Asked Questions
Have a question about accessing the Partner Portal? Check out our frequently asked questions below!
Answer: If you went to our "Sign in" page and saw the above image when you clicked the "Sign in" button, it is likely that you have not yet registered for the Partner Portal yet. Our Partner Portal is ONLY accessible for those who have registered and cannot be accessed by anyone else.
To register for the Partner Portal, first go to the "Register" page and fill out the registration form.
Then, when you go to the "Sign in" page you will be able to access the Partner Portal.
Answer: If you filled out the registration form, tried to sign in to the Partner Portal, and saw the above image, there are two errors which may have occurred:
You did not fill out the registration form with a Google account. We use Google to authenticate users for our Partner Portal. This means you MUST enter a Gmail address into the "Email" field on the registration form and be signed into that same Gmail account when you access the Partner Portal. The Partner Portal will ONLY allow you to access the website if you are signed into the Gmail you used during your registration process.
If you originally registered using a non-Gmail email address, please re-register using a Gmail account. You will receive an email confirmation with the link to sign in and should be able to access the Partner Portal.
You are not sign in to the Google account that you used when you filled out the form. In this scenario, you had registered for the Partner Portal using a Google account, but you are likely not signed in to the account at the present moment. Please double check to make sure that you are signed in to that Gmail account and try to sign in again.
Need more help? If you still can't find the answer to what you are looking for, please contact the Singleton Foundation Partnerships Team for further assistance